Job Description

Trust and Safety Analyst

Important Notice: This role involves handling sensitive and graphic content, including material related to harassment, violence, gore, and child abuse. Candidates must be comfortable with regular exposure to this type of content.

At favorited, we believe that digital communities should be more than just spaces to watch content. With backing by a16z and other heavy hitters in the tech and entertainment space, we’re redefining mobile live-streaming as a fully interactive, gamified experience. Our platform is a place to connect, engage, and play, and empowers creators by enhancing audience participation, fostering deeper connections, and ensuring that creators are compensated fairly for their work.

Our work culture is intense and isn’t for everyone. But if you are a self starter who wants to build the future of social interaction alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The Problems You’ll Solve

We are looking for an analyst to join the Trust and Safety team at favorited.

Responsibilities:

• Investigate Support Tickets: Provide timely, accurate responses to user inquiries and support tickets, troubleshooting issues and escalating complex cases where necessary.

• Resolve Safety Concerns: Investigate user behavior, assess risks, and take appropriate enforcement actions, such as account suspensions or content removal. Escalate critical cases to law enforcement when required.

• Content Moderation: Review sensitive and graphic content, ensuring compliance with Favorited’s community guidelines and industry standards.

• Collaborate with Vendor Teams: Provide support and guidance to vendor investigation teams, assist in creating training materials, and perform QA assessments to maintain moderation quality.

• Maintain Accurate Documentation: Document investigations and enforcement actions to maintain a clear audit trail in support systems.

• Risk Assessment & Reporting: Monitor user behavior trends and emerging risks, providing feedback to improve trust and safety processes.

What We’re Looking For

Minimum Requirements:

• Experience in content moderation, trust and safety operations, or customer support (preferred).

• Strong analytical and problem-solving skills.

• Comfort with sensitive content, including harassment, violence, gore, and child abuse material.

• Excellent communication and collaboration skills.

• Ability to work in a fast-paced, dynamic environment with remote and onsite teams.

• Experience in training or quality assurance (a plus).

Who You Are:

• Resilient and empathetic with experience in content moderation, trust and safety operations, or customer support (preferred).

• Analytical with a strong ability to handle sensitive situations confidentially.

• Comfortable with exposure to sensitive and potentially disturbing content, including harassment, violence, gore, and child abuse material.

• Effective communicator with strong written and verbal communication skills.

• Collaborative and adaptable, able to work independently or with remote teams.

• Experienced in training, QA assessments, or instructional support (a plus).

Salary & Benefits

Compensation: $70k - $90k

Benefits Include:

• Unlimited PTO to prioritize work-life balance.

• 401(k) plan to invest in your future.

• Comprehensive health insurance to support your well-being.

• Paid company holidays for time to recharge.

• Competitive salary that values your expertise and contributions.

Where You’ll Work: This is a full time on-site position in Santa Monica.

To apply, skip the cover letter. Submit your resume and share a project you've worked on that shows your experience. You can email this to [email protected] .

favorited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employees may be eligible for family and medical leave under the California Family Rights Act (CFRA) or Pregnancy Disability Leave (PDL).

In compliance with the California Equal Pay Act, the salary range for this position is provided above. Actual compensation may vary based on experience, qualifications, and location.

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