Job Description

**Hybrid | Greenwood Village, CO**

Responsible for driving the research and testing of award-winning, functional design across multiple media platforms within the cable TV industry from mobile and tablet applications to web interfaces. Collaborate with user experience experts and product specialists to define the newest multimedia research and testing requirements for millions of customers as a member of a talented and fast-paced product design team. Focused on solving customer focused problems and driving for outcomes that prioritize value over features. Lead and mentor members of the Research Team to define business and product strategy through research and data analysis/synthesis including all channels of customer feedback and a mixed method research approach (including but not limited to: stakeholder interviews, surveys, card sorts, tree tests, A/B testing, usability testing, literature review, competitive analysis, current state competitive analysis, benchmarking and user journey analysis). Work with leadership to establish lean user testing processes during all design phases and analytic review post launch of all products.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60 - $70 / hr. w2

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Deeply understands industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position. 
• Advocate for the end user customer by evangelizing that research should identify the problems to solve through an iterative, design thinking approach that includes empathize, define, ideate, prototype, test. 
• Mentor team members to support team culture, skill and knowledge development, career growth, job satisfaction, work/life balance, collaboration, and extend the overall leadership philosophy 
• Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent. 
• Identify business processes/functions supported by existing process enablers vs. manual. Redesigns business processes where applicable to leverage available or new technologies.
• Function as the liaison and facilitates collaboration between the Product Management team and the other supporting functional organizations (Experimental Design, UX Design, Product Development and 3rd Party suppliers, etc.) to properly interpret and deliver the research story. 
• Gather collaborative information to translate high level process goals into specific sub-processes with appropriate documentation. 
• Develop communication plan for stakeholders and process participants. 
• Proactively identifies analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture. 
• Support the development and communication of Product Strategies dependent on new services/features to drive financial results. Works with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.

• 5+ years of user research, individual contributor experience, working in large enterprise environments
• Related industry experience (Cable, Telecommunications, Software/Online Services) is a BIG PLUS
• Must have strong experience conducting UX Research Studies
• User interface design and user experience creation
• Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services
• Aptitude and eagerness to learn from a new environment and make an impact quickly

• Bachelor's degree in business or related field, or equivalent experience
• Prefer technical degree related to the telecommunications field or operational/process optimization

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.


W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Job Tags

Similar Jobs