Job Description

Core Responsibilities:

• Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
• Respond to telephone, email inquiries, and online travel submissions in a timely fashion
• Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc...
• Become familiar with multiple web-based booking engines and travel resources
• Pricing & and cost calculations for changes or added trip fees
• Provide e-tickets and take credit card payments over the phone.

Travel Planning and Sales:

• Plan and sell transportation, accommodations, insurance, and other travel services.
• Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations.

Qualifications:

• No experience necessary; we will train
• Exceptional customer service abilities
• Superior written and verbal communication skills
• Strong organization with the ability to prioritize and multi-ask
• Job Type: Full-time or part-time

Benefits:

• Flexible Schedule: Enjoy the flexibility of working remotely.
• Personal Website: Opportunity to have a personalized website for professional representation.
• Daily Training Available: Access ongoing training to stay informed about industry developments.

Customer Communication:

• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers.
• Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience.

Booking and Financial Transactions:

• Book transportation, make hotel reservations, and handle payment/fees.
• Use promotional techniques and prepare materials to sell itinerary tour packages.

Issue Resolution:

• Address and resolve problems, complaints, or refund requests promptly.
• Maintain a high level of customer satisfaction through effective conflict resolution.

Industry Knowledge and Networking:

• Attend seminars to stay updated with tourism trends.
• Build and maintain a network with tour operators to enhance service offerings.

Skills:

• Fluency in English; multilingualism is a plus.
• Strong sales skills and commercial awareness.
• Effective interpersonal and negotiation skills.

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.

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