Job Description
Description The customer service agent will focus mainly on member posts in the community. Every conversation has a feeling of engagement through Community Feed or Messaging.
Attention to detail
Good judgment
Good productivity rate
Critical Thinking
Analytical skills
Patience, integrity, and curiosity
For Rates please refer to CSM Kim Bettina Villanueva
Years of Experience - 6 months to 1 year
Software/platforms required - Shopify
Requirements Skills and Experience Required
Content Moderation
- Identifying scam posts and inappropriate comments and conversations
- Evaluate if the posts are within the company's guidelines
- Delete member post before it reaches people online
Community engagement
- Help with responding to member posts
- Respond and provide engagement to member's post
Administrative tasks
- data entry, research, maintaining database, etc
Responsibilities Responsibilities
Content Moderation
- Identifying scam posts and inappropriate comments and conversations
- Evaluate if the posts are within the company's guidelines
- Delete member post before it reaches people online
Community engagement
- Help with responding to member posts
- Respond and provide engagement to member's post
Administrative tasks
- data entry, research, maintaining database, etc
Nice to have Experienced in Content Moderation
Working conditions Back up PC and internet
Able to support different platforms (Zendesk, Stream, VPN, Slack, Admin tool)
Is This YOU? Then We Want to Meet You!- You’ve got customer service experience
- You are a people person and you are a great communicator
- You’re friendly, adaptable, and a fast learner.
- Always up for a new challenge and you are handling it with a can-do attitude.
- A team player who’s not afraid to speak up, pitch in, and get things done.
- Thrive in fast-paced environments and adapt to changes like a pro.
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to: - Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
Tech Checklist – Gotta Have It!- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Click Here Your First 30-60-90 Days at LTVplus: What to Expect
Job Tags
Remote job, Worldwide,