Job Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description:

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.

Overview:

Join Our Guest Services Team & Create Unforgettable Experiences!

Are you passionate about hospitality and creating memorable moments? As a Front Desk Associate , you’ll be the welcoming face of Skamania Lodge, setting the tone for exceptional guest experiences. This highly visible role allows for meaningful interactions while managing guest registrations, providing resort information, and ensuring a seamless stay.

If you thrive in a fast-paced, guest-focused environment, this is the perfect opportunity for you!

What You’ll Do:

• Welcome & Assist Guests: Check guests in and out, confirm payments, note special requests, and ensure accuracy.
• Enhance Guest Stays: Promote and sell special hotel programs, upgrades, and experiences.
• Deliver Exceptional Service: Turn challenges into positive experiences and ensure guest satisfaction.
• Work as a Team: Support other departments, provide accurate information, and uphold a clean and welcoming front desk.
• Manage Transactions: Handle payments, refunds, safe deposits, and ensure proper procedures are followed.
• Stay Prepared: Be knowledgeable about emergency procedures and resort policies.

Why You’ll Love Working Here

Perks for ALL Employees (Full-Time & Part-Time!):

• Free daily hot meals
• Full access to our fitness center, showers, locker rooms, pool, and hot tub
• Complimentary golf and zip-lining – because we believe in work and play
• Career growth opportunities – many of our leaders started in entry-level roles
• A supportive, fun, and energetic team culture

Comprehensive Benefits for Full-Time Employees:

• Medical, Dental, and Vision Insurance (Employer Contribution for Medical)
• 401(k) with a 3.5% employer match (Fully vested immediately)
• Fully Paid Life Insurance and AD&D Coverage
• Pet and Accident Insurance
• Exclusive discounts on hotel stays across our portfolio

Paid Time Off – The Longer You Stay, The More You Earn!

We reward your dedication with an increasing PTO plan that grows with you.

• First Year: 88 hours per year (120 max)
• 1-5 Years: 128 hours per year (160 max)
• 5-10 Years: 168 hours per year (200 max)
• 10+ Years: 208 hours per year (240 max)
• WA Paid Sick Leave – because being sick shouldn’t use up your vacation time

Competitive Pay & Flexible Schedules

• $20.00 per hour
• Full-time and part-time positions available
• Shifts available 365 days a year – mornings, evenings, weekends, and holidays

What You Bring to the Team:

• At least one year of customer service experience
• Strong verbal and written communication skills
• Ability to work in a fast-paced setting
• Knowledge of hotel policies, procedures, and best practices
• Excellent computer and problem-solving skills
• Ability to maintain a high level of output without sacrificing quality
• Consistent and efficient performance with attention to detail

Location – Work Where Others Vacation!

Skamania Lodge – Stevenson, WA
Nestled in the breathtaking Columbia River Gorge, our resort offers stunning views, endless outdoor adventures, and a lively hospitality team.

We’re just:

• 22 miles from White Salmon, WA
• 23 miles from Hood River, OR
• 30 miles from Camas, WA & Troutdale, OR
• 50 minutes from Portland & Vancouver, WA

Ready to Be the Difference?

If you’re looking for a fun, fast-paced, and rewarding career in hospitality, we’d love to meet you!

Apply today and start your journey with us.

Have questions? Contact our recruiter at [email protected] or call Skamania Lodge ext.2535

Compensation Range: The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.

Job Tags

Hourly pay, Holiday work, Full time, Part time, Immediate start, Work from home, Worldwide, Outdoor, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift,

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