Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations in person, via email, or over the phone, including group bookings.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Qualifications:

• Proven customer service experience with a strong guest-focused mentality
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

About Company: Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Job Tags

Holiday work, Flexible hours,

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