Job Description

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award-winning team!

This position is a job family. There are two levels.

Level I

BASIC RESPONSIBILITIES
Assists credit union members with all types of credit union loans and can cover any/all channels in Loan Center. Responsible for obtaining information on which lending decisions are based, as well as the completion of all related documents. Assists in financial counseling, explains the loan/deposit policies to members and looks for every opportunity to cross-sell all credit union products and services via remote services.

TYPICAL DUTIES

• Explains to members and prospective members the philosophy, purpose, objectives and policies as they relate to the services of the credit union.
• Creates opportunities to sell all credit union products and services to members with special emphasis on promotions and new services.
• Emphasizes credit life and disability insurance to benefit both the members and the credit union.
• Offers financial counseling and assistance in helping members restructure their finances while enhancing credit union profitability.
• Structures loans to increase credit union equity position.
• Evaluates credit union risk in connection with all loan/deposit products and services; suggests approval or disapproval based on credit analysis, using GECU and Federal regulation criteria.
• Analyzes and reviews documentation related to consumer loan applications with an emphasis on accuracy, legitimacy, and completeness of required documentation.
• Provides accurate information regarding members accounts.
• Exercises professionalism and good judgment in dealing with members and coworkers. Well versed in analyzing overall credit risk using systems/software and applying training to all credit situations.
• Demonstrates proficient sales competency and has the ability to work on Internet applications, Inbound loan calls, Virtual interviews and Outbound sales calls. Produces a high volume of fulfilled loans.
• Identifies sales opportunities using open ended questions to uncover financial needs, while presenting options and alternative solutions.
• Performs all required service metrics as measured by the Quality Assurance Department.
• Reviews and evaluates proof of income, tax returns and financial statements and other pertinent documents to assess the applicant’s ability to repay and credit worthiness. Utilizes analytical skills to review loan data on new and existing loans to include member, credit bureau, HYLS information, and other tools/software to determine financial condition, credit worthiness, and draw conclusions for a recommended outcome.
• Understands and becomes proficient in red flags, fraud identifiers, department software, Policy and Procedures, Risk and general lending guidelines.
• Is an effective team member through cooperation, flexibility, dependability, attendance, timeliness, and participation at meetings and training.
• Maintains confidentiality of member records and GECU processes.
• Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).
• Performs other duties assigned or required in connection with the general operation of the credit union.

AVAILABILITY REQUIREMENTS: Monday - Friday: 8:00 a.m. - 8:00 p.m. Saturday: 8:00 a.m. - 2:00 p.m. Rotating schedule to meet membership and department needs.

Level II

CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS
Extensive knowledge of credit union services, with emphasis on special promotions and new services.

• Basic knowledge of business law and consumer credit laws and regulations related to loan/deposit products.
• Knowledge to obtain the market value and methods of appraising all types of collateral and analyzing income and financial statements.
• Ability to deal with upset members with even temperament using tact and diplomacy.
• Ability to work on more than one task accurately and promptly.
• Working knowledge of calculator, personal computer and software used in department.
• Proficient in use of the HYLS product.
• Good communication skills, both oral and written.
• High school diploma or equivalent and one to three years related work experience.

Requires sitting the majority of the day, lifting up to 10 pounds, bending, squatting, twisting, kneeling and reaching above the shoulder level occasionally.

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