Job Description

Job Description:

ABOUT US:
First planted in 1971 by four families working together, Hyland is one of Oregon's oldest, largest, and most incredible vineyards.
Hyland is just over 180 acres of volcanic Jory and Nekia soils in the McMinnville AVA. It is planted with 47-year-old, self-rooted Pommard, Wädenswil, and Coury Pinot Noir; together with the newer plantings of a number of Dijon clones provides unique blending options from this site.
Launched in 2011, Hyland Estates showcases highly regarded Pinot Noirs, as well as Chardonnay, Riesling and Gewürztraminer - the last two varietals being sourced from the oldest, self-rooted blocks in the vineyard. NW Wine Company is continuing the tradition of beautiful, high-scoring wines with their own unique sense of place.
Rooted in an established tasting room in Dundee, with a private tasting room and outdoor picnic areas, Hyland Estates welcomes guests every day of the week from l0:00 a.m. - 4:00 p.m.
We are a family winery, committed to making the very best wines from our historic vineyard site. We are looking for a talented individual, with a great personality, who will join our all star team and lead hospitality.

JOB SUMMARY:
We are hiring a Hospitality/Wine Club Manager to support the DTC operations of our historic estate brand. Under the direction of the Consumer Sales Director, the Hospitality/Wine Club Manager will oversee all aspects of the tasting room, from creating positive customer interactions and growing the Wine Club, to assisting with shipping facilitation and staffing decisions. The ideal candidate must have excellent customer service and sales skills and have a true passion for wine. This full-time role requires a flexible schedule, including weekends and holidays. The target start date for this position is early April.

Job Description
- Provide on-the-floor leadership to maintain the flow of operations in all areas of the tasting room
- Create memorable guest experiences and service standards to maintain a reputation for excellence
- Oversee Club Member requests and correspondence
- Process Wine Club Allocations and ensure smooth delivery of wines to Members
- Motivate, coach, and develop staff to achieve or exceed established targets
- Enforce company policies and standard operating procedures (SOP)
- Supervise tasting room staff, provide direction, manage staff scheduling and delegate responsibilities as needed
- Lead the winery outreach program, developing new referral partnerships and tracking the results thereof
- Partner with the Consumer Sales Director and the Marketing Coordinator to determine tasting menus, and create or update other menus based on inventory and release schedule
- Resolve guest concerns/complaints using good judgment and tact

Qualifications
- 2 years of hospitality sales experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
- Minimum 1 year of supervisory or management experience
- Knowledge of the Oregon wine industry, including geography, history, and production techniques, is highly desirable. Sommelier/WSET/SWE certifications are a plus!
- Availability to work weekends, evenings, and holidays as needed
- Must be able to learn & use technical software such as Excel, Commerce7, Wineshipping ACP, and Tock
- Strong team player with the ability to work independently and adapt to changing priorities
- Proven success working with others, excellent communication skills and ability to relate to people at all levels to educate and serve as a mentor

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Job Tags

Holiday work, Full time, Outdoor, Flexible hours, Afternoon shift,

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