Job Description

Position Description

This position will serve as the Operations IT Systems Team Lead within the Classified Enterprise Services team.

The CES Operations Team has two primary responsibilities. They provide a Classified Service Desk that users of the Laboratory’s Secret Internet Protocol Router Network (SIPRNet) and Enterprise Lincoln Collateral Network (ELCN) networks can contact for help and support. They are also tasked with ensuring that both networks are kept at an inspection ready status. Maintaining inspection readiness involves developing a strong understanding of the applicable control documentation (NIST 800.53, STIGs and SRGs, DAAPM, etc.) and what technical solutions we have in place to meet those controls. It also includes reviewing vulnerability assessment data and developing/implementing remediation plans to address open vulnerabilities. The CES Operations Team Lead will manage a team of technicians and engineers to support both of these responsibilities.

In the role of Operations Team Lead, the successful candidate will be responsible for ensuring the team provides an excellent customer experience for our users. They will be responsible managing the team’s ServiceNow ticket queue, enhancing existing processes and developing new ones to support the team and users and developing and tracking Key Performance Indicators (KPIs). In addition, the ideal candidate will coordinate the actions of the team to maintain inspection ready status, they will interface with the CES Engineering team and ISD Cyber team to assist with remediations and develop/enhance processes and procedures.

In this role, the successful candidate will provide leadership for the day-to-day activities of the team from both an operational and technical prospective; as well as oversee staff performance, ensure that staff training levels are maintained and mentor staff members towards operational excellence. The team lead position will have strong organizational and communication skills to manage multiple initiatives, engage cross-functionally with internal and external teams (to include the ISD Project Management Office (PMO)) and address customer needs while helping the organization meet its IT strategic goals.

Expected qualifications for the position include

• An experienced manager of IT professionals possessing critical thinking skills and an analytical approach towards problem solving
• Possess an understanding of Classified IT processing, procedures and related regulations
• Understand organizational change management and support key initiatives as a change agent
• Encourage positive team building practices while developing outstanding communication practices
• Foster effective communication and troubleshooting approach to address both team and customer concerns
• Work to build relationships among IT peer teams by demonstrating principles of emotional intelligence and solid collaboration practices
• Create and deliver effective communications to the organization on technical and project-related topics
• 3-5 years of experience managing employees
• 10+ years of experience in IT, degree may count towards work experience

This role will require a significant onsite presence but a limited hybrid work arrangement can be supported.

At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include: 

• Comprehensive health, dental, and vision plans
• MIT-funded pension
• Matching 401K
• Paid leave (including vacation, sick, parental, military, etc.)
• Tuition reimbursement and continuing education programs
• Mentorship programs
• A range of work-life balance options
• ... and much more!

Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage of  other voluntary benefits, discounts and perks .

Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.

MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required.

Requisition ID: 41775 

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