Job Description

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Japanese and English to join our part-time team at San Francisco International Airport (SFO) . Whether you're rejoining the workforce, pursuing a degree, or seeking a meaningful part-time opportunity, this role is your gateway to the dynamic world of international aviation.

For over 25 years, Pacific Aviation has partnered with global airlines to provide exceptional ground handling services. We’re committed to a culture of respect, growth, and service excellence—and we’re looking for team players ready to make a difference.

What You’ll Do

• Assist passengers at check-in, boarding gates, and arrival areas
• Provide bilingual assistance to Japanese-speaking travelers
• Respond to passenger inquiries and resolve issues professionally
• Support the full ground handling process in collaboration with teammates and airline personnel
• Ensure documentation accuracy and compliance with airline procedures
• Deliver warm, consistent service in a fast-paced airport terminal

Requirements

What You Bring

• Fluent in Japanese and English (spoken and written – required)
• Strong communication and interpersonal skills
• Customer service experience preferred
• Computer literacy and accurate data entry
• Calm, solution-oriented approach to dynamic situations
• Stamina to stand and walk for extended periods
• Authorized to work in the U.S.
• Must pass a background check and drug test
• Willingness to attend 5 days of computer training

Schedule

• Minimum 4 days per week , including weekends and holidays
• Shifts may vary (early mornings, afternoons, evenings, nights)

Benefits

• Hourly Rate: $22.90 – $24.90 per hour
• Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents

• 401(k) with company match
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Discounted BART Clipper card or employee parking permit
• Referral Bonus
• Cell Phone Plan Reimbursement

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